What I do
Eight ways I work with merchants. Most engagements combine a few of them.
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PSP selection & RFP support
Managing the RFP process and finding the right PSP.
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Payment integration oversight
Owning the integration from kickoff to launch as the counterpart to your engineers and your provider.
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Payment performance & conversion optimisation
Looking at the numbers to understand where authorisation, conversion or money is being lost, and fixing what can be fixed.
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Payment architecture & strategy
Designing a setup that still works at the next order of magnitude: providers, methods, markets and the flows between them.
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Day-to-day payment operations
Reconciliation, incidents, chargebacks, refunds and the day-to-day work.
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Interim / fractional payments lead
An experienced payments lead, for teams where payments have outgrown a side task.
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Payment cost & fee review
Breaking the cost of a transaction into scheme fees, interchange and PSP margin, so you know what is actually negotiable.
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PSP contract negotiation
Negotiating commercials and terms from the merchant's side of the table.
Background
I've worked in payments for more than 12 years, mainly on the merchant side. My work has covered PSP selection and RFPs, payment integrations, product and project leadership, payment architecture, operations, and strategy. The common thread has always been the same: making payments work better for the merchant.
I've been the person choosing a PSP, managing the implementation, dealing with payment issues after launch, and looking at the numbers to understand where money or conversion is being lost. Most recently, I led the tech payments team at adidas.
- Based in
- Berlin, Germany
Working across Europe and remote - Experience
- 12+ years in payments
17 years merchant-side - Previously
- adidas
Led the tech payments team - Independent
- No PSP affiliation
Advice with nothing attached - Community
- Stripe Radar
Global community lead
Selected clients
Mercedes · Booking.com · LEGO · SIXT · OBI · Dublin Airport
03 · Currently
paymentops
A productized payment operations service on a subscription basis: give mid-sized businesses access to an experienced payments team without the cost or commitment of building a full internal payments function.
Open and taking clients.
Many companies reach a point where payments become too important to manage as a side task, but are not yet large enough to build a dedicated team. That's the gap I'm interested in: PSP management, payment performance, optimisation, operations and the day-to-day problems that come with running payments at scale.
I've seen what a dedicated payments organisation can achieve in a large company. At one of the merchants I worked with, the payments organisation was more than 800 people strong. Most mid-sized merchants don't have anyone to close that gap.
Say hello
If you want to talk about your payment setup, compare notes, or find out whether paymentops fits, feel free to reach out. I'm always happy to connect with people working in the payments space. No sales pitch required.